EXCHANGES AND RETURNS
Exchange and Returns Policy
If the item is not quite right you have 14 days to return for orders within Australia. For international orders, items must be returned within 21 days of purchase. A return outside of this period will not be accepted and will be returned to the customer.
For a return to be accepted it must be in original condition and if the item is not in original condition, it will not be accepted for return. Original condition is unworn, unwashed and in completely new and unused form.
All items that are returned will be subject to an inspection. If the item does not meet the definition of original condition, has been damaged and/or stained (i.e. make up, fake tan, deodorant) it will not be eligible for an exchange or refund.
Azure Streetwear reserves the right to deny a refund or exchange if the item is not in original condition and fails to meet our returns policy requirements once it has been assessed. If a returned item is denied, the item/s will be returned to the customer.
Exchange and Returns Process
If you wish to exchange or return an item, email email@example.com with your order number, the item you wish to return/exchange and whether it is for a refund or exchange. If you are requesting an exchange, outline the items and sizes you wish to receive in exchange and these will be sent to the customer.
The cost of return will be responsibility of the customer, however, if an exchange is requested and granted, the item will be sent free of charge to the customer.
If the item you order is returned to Azure Streetwear and deemed to be faulty and/or damaged, we will happily refund you for the total amount of the purchased items. This excludes associated shipping costs and charges.
Refunds will be process as reversals of the original method of payment. For example, if paid by credit card, we will refund to the same credit card. If paid by PayPal we will refund to your PayPal account.
Refunds will be processed within 1 to 2 days of the item being received by Azure Streetwear. Please allow up to 14 days from the day you return the item for your account to be credited.
We do not offer any exchanges or refunds on SALE items or purchases made using a discount voucher/code. This applies to both Australian and International orders.
PO Boxes can only be serviced using Australia Registered Post and not a courier service. For international deliveries, packages can only be sent to physical postal addresses. No PO BOX addresses can be accepted for international orders.
Prior to dispatch, all items are thoroughly inspected. We advise our customers to contact us within 48 hours of receiving the item if it is believed to be faulty and/or damaged. Please send images of the fault and/or damage to firstname.lastname@example.org Azure Streetwear will assess the fault and replace the item if it is deemed a fault.
Azure Streetwear will not be accountable for customers not checking their item upon arrival. If a customer wears an item and it shows sign of a ‘fault’ the customer has accepted the item by wearing it and is no longer eligible for a refund or exchange given the item is now worn. Where an item is returned based on a ‘fault’, the item will be immediately inspected once received and an email notifying the customer of the outcome will be sent within 2 – 4 business days of inspection.
An item that is damaged whilst being tried on, will not be eligible for a refund or exchange. An item will be deemed faulty if the item is damaged when the customer receives the item and there is a distinct manufacturing fault.
Azure streetwear acknowledges that some of the tags for a size ‘Large’ are spelt incorrectly. Whilst this is a manufacturing fault, acceptance of this fault, being the the misspelling of the tag is not a reason for refund or exchange.
Items that have been altered or show an attempt at repair on behalf of the customer or registered alteration specialist will be refused. Once Azure Streetwear confirm the item is fault, we will process either a refund or exchange depending on the customer’s preference including a refund on postage (if applicable).